MICROSOFT TEAMS OBSERVABILITY
Understand why your Microsoft Teams calls degrade.
Microsoft Teams Observability turns call, network, endpoint and Microsoft service data into clear, actionable diagnostics.
DEMO
See the investigation workflow in action.
Find a call, identify the degraded stream and gather the evidence required to respond or escalate.
A short introduction to Microsoft Teams Observability. A detailed demo is available for a deeper look at the investigation workflow.
FROM SYMPTOMS TO EVIDENCE
Stop guessing. Start with evidence.
The same data becomes an actionable answer for support, network and service management teams.
FIRST TICKET
Qualify the issue immediately
Find the call, participants and affected media stream without endless back-and-forth.
LIKELY CAUSE
Understand the degradation
Connect quality, endpoint, network, site and Microsoft service health in one investigation.
TARGETED ACTION
Prove where to act
Fix, escalate or demonstrate that the internal infrastructure is not responsible.
A GUIDED INVESTIGATION
From ticket to diagnosis, step by step.
A repeatable workflow turns a user complaint into technical evidence your teams can verify.
Find the call
Search by user, date, identifier, health status or communication type.
Identify the affected stream
Locate the participant and the degraded audio, video or screen-sharing stream.
Establish the likely cause
Analyze packet loss, jitter, latency, protocol, endpoint and connection, with AI assistance.
Measure the scope
Check whether the issue is isolated, concentrated at one site or correlated with a Microsoft incident.
FROM DETAIL TO TREND
A complete view of the Teams experience.
Move from one specific call to global service quality without losing the technical context needed for action.
SERVICE MANAGEMENT
A global view of quality
Track call volumes, quality, users, platforms and changes over time.
The cockpit brings operational and service-management indicators together in one place.
NETWORK
The network, site by site
Compare latency, jitter, packet loss, protocol and compliance to prioritize remediation.
Sites and subnets are tied to observed calls and their dominant causes.
END TO END
Make call paths understandable
Visualize users, sites, Microsoft relays and interconnections, including international communications.
Topology provides the context to distinguish endpoint, internal network, Internet and Microsoft service issues.
FOR YOUR TEAMS
One shared source of truth.
Each team gets the right level of detail while keeping a shared understanding of the incident.
OPS · HELPDESK
Respond from the first ticket
Qualify incidents and provide a clear answer without depending on a Teams expert.
NETWORK · NOC
Prove the affected scope
Locate at-risk sites and reduce the time needed to clear the network.
TEAMS · DIGITAL WORKPLACE
Delegate without losing control
Share investigations while retaining a consolidated view of usage and quality.
SERVICE OWNER
Manage with evidence
Track trends, affected populations and the impact of changes on service quality.
YOUR PLATFORM
Dedicated experiences, open collection.
Use Microsoft Teams data in the platform your teams already know, with ready-made views or structured OTLP events.
DEDICATED APPLICATION
Dynatrace
Call investigations, sites, users, Microsoft incidents and AI-assisted diagnosis.
DEDICATED PLUGIN
Grafana
Plugin, dashboards, network analysis and an instant demo mode with built-in data.
DEDICATED APPLICATION
Splunk
Quality dashboards, call search, network analysis and operational investigation views.
STANDARD EXPORT
OpenTelemetry
Structured events for any compatible OTLP backend, directly or through an OpenTelemetry Collector.
TEAMS PHONE · CONTACT CENTERS
Observe your Teams telephony too.
Extend diagnostics to PSTN calls, Direct Routing and scenarios involving call queues or auto attendants.
PSTN · PHONE SYSTEM
Usage, volumes and costs
Analyze inbound and outbound calls, duration, distribution and available cost data.
Detailed records help teams understand telephony usage and find situations that require investigation.
DIRECT ROUTING
Quality and failure causes
Track success rate, SBCs, SIP codes, call types and operational trends.
Telephony teams get a consolidated view to isolate failures and target corrective action.
CALL QUEUES
Queue and agent activity
Track offered, answered and abandoned calls together with agent activity and availability.
Contact center teams get shared indicators to tune queues and investigate service disruptions.
DEPLOYMENT
Centralized collection with no endpoint agent.
The collector queries Microsoft Graph, normalizes events and enriches them with investigation context. It then distributes the data to one or more destinations.
Centralized collection
Calls, media streams, PSTN, Direct Routing and Microsoft service health.
Enriched context
User, endpoint, network, site, location and stream quality.
Open distribution
Dynatrace, Grafana, Splunk or any OpenTelemetry-compatible endpoint.
Lower maintenance
No agent to deploy and maintain on user endpoints.
RECOGNITION
Expertise recognized by the observability ecosystem.
Microsoft Teams Observability won the 2024 Dynatrace Partner App Competition for making Teams telemetry accessible to helpdesk and operations teams. The product is now available across several platforms.
Official listings
Applications published on Dynatrace Hub, Grafana and Splunkbase.
Open development
Collector, technical documentation and components available on GitHub.
Phenisys support
A specialist team to scope, deploy and evolve the solution.
LEARN MORE
Practical use cases and demonstrations.
Explore call diagnostics, telephony, contact centers and the role of Teams in your observability strategy.
DEMO
Try the demo mode
Follow the Microsoft Teams Observability investigation workflow in Dynatrace.
CONTACT CENTERS
Understand call flows
Track usage, call queues and the situations that affect service quality.
TELEPHONY
Measure Teams Phone
Use telephony metrics to manage usage and investigate incidents.
STRATEGY
Close the Teams blind spot
Bring Teams collaboration and telephony into your existing observability practice.
FREQUENTLY ASKED QUESTIONS
What to know before you start.
Choose your platform, explore the demo or connect your own data with a trial license.
What does Microsoft Teams Observability do?
It turns Microsoft call and service data into management views and investigations that IT teams can use.
Does it replace Microsoft tools?
It complements them by making their data available inside the workflows, dashboards and observability platforms your organization already uses.
Which platforms are supported?
Dedicated experiences are available for Dynatrace, Grafana and Splunk. The collector can also export structured events to an OTLP backend.
Do we need an agent on every endpoint?
No. Collection is centralized through Microsoft Graph, with no component to deploy on each user device.
Can we evaluate the product before connecting it?
Yes. The Grafana plugin includes a demo mode with built-in scenarios, and a trial license lets you connect live data afterwards.
How do we buy or get started?
The Grafana edition is available on Grafana Marketplace. The Dynatrace edition can be purchased through AWS Marketplace or evaluated with a trial license.